Your trusted local business for exceptional services.
Why Choose Us:
Convenience Redefined
With an efficiently organized inventory and a friendly team, we strive to elevate your purchasing experience. We have a highly trained customer service department available Monday through Friday 8-5 and Saturday 8-12.
Quality Assured
Quality is at the core of everything we do. We maintain high standards across every project, ensuring consistent, reliable results you can trust from start to finish.
Competitive Pricing
We offer competitive pricing without compromising on quality, ensuring you receive exceptional value for your investment. Our transparent approach means no hidden fees—just fair, honest pricing you can trust.
Frequently Asked Questions
Delivery
When will my order be delivered?
Delivery schedules are coordinated by your sales rep based on your location and route availability. Estimated delivery windows will be communicated in advance.
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What if I’m not available during delivery?
A representative must be available to receive and inspect the order at the time of delivery. Missed deliveries may require rescheduling and could be subject to additional fees.
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Can I change or cancel an order after it’s placed?
Order changes or cancellations must be requested as soon as possible through your sales rep. Changes cannot be made after 4:30 p.m. We cannot guarantee modifications once an order has been processed or loaded for delivery.
Ordering Process
How do I place an order?
All orders must be placed directly through your assigned William George Co. sales representative. Your rep will confirm product availability, pricing, and delivery scheduling.
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Do I need an account to order delivery?
Yes. Customers must have an active account with William George Co. to receive deliveries. If you do not yet have an account, please contact us to begin the account setup process.
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Is there a minimum order amount?
Yes. The delivery minimum is $250 per order. Orders below the minimum may not be scheduled for delivery.
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I don't have an account but want to order?
Customers without an account can still take advantage of our Dock Pick-Up option. Simply place your order with our customer service team and enjoy same-day pickup at our Lufkin location, or next business day pickup at our Texarkana and Palestine locations.
Returns
What is your return policy?
Returns are reviewed on a case-by-case basis and must be approved by William George Co. Products must be in original condition and reported within the approved return window.
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Can I return perishable items?
Due to food safety regulations, perishable items generally cannot be returned unless there is a verified quality issue. Special circumstances can apply (ex: prior approval from sales rep)
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What if my order arrives damaged or incorrect?
Please inspect your delivery at the time of receipt. Any damages, shortages, or errors must be noted on the delivery receipt and reported immediately to your driver and sales rep.
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How do I report a quality concern after delivery?
Contact your sales rep as soon as possible with details, photos if available, and product information. We will investigate and work toward a resolution promptly.